Return Merchandise Authorization - Current Culture H2O

HAVE A RETURN?

Order something by mistake? Have a part break in shipping? Need to get a warranty repair on a pump? Fill out the RMA Form below and we will take care of your return as quickly as possible. Please do not send broken/warranty items to us without an RMA Form included.

RMA Process

1. Fill out the RMA Form below or send an email to sales@cch2o.com with the info from the RMA Form.

2. The RMA Request is either granted or denied based on the information provided. If granted an RMA # is issued. If denied more info may be requested.

3. Send approved RMA items to CCH2O with a copy of the RMA form.

4. Hold for receipt of failed items/Send New Items

A. If incorrect/mis-ordered items need to be returned and new items do NOT need to be sent: Hold for receipt of failed items.

B. Invoice and charge for Replacement items.

C. Attach paid invoice to RMA form.

5. Receive Failed Items

A. Confirm item is failed/broken.

B. Find corresponding RMA Form.

6. Repair, Issue Credit, Send New Merchandise

A. Repair if possible, return to the customer.

B. Issue credit for payments on replacement invoices